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常見問題(FAQ)

New FAQ items will be added until TGS opening.

Exhibition Period

When is the exhibition being held?

September 21(Thu) and 22(Fri) are the Business Day, and September 23(Sat) and 24(Sun) are the Public Day. Admission of Business Day is limited to those in the game business.

What time does the exhibition open?

The exhibition opens at 10:00 and closes at 17:00 on Public Day. Opening time may be made earlier by 30 minutes depending on the situation. Entry to the venue is until 4 p.m..

When will the next exhibition (2018) be held?

The date of the 2018 exhibition has not been decided. As soon as it's finalized, we will announce it on the official website.

Access

How do I get to Makuhari Messe?

For details, please refer to access information, [Access/Accomodation].

Will parking be available?

There are parking lots in the Makuhari Messe and nearby areas.
Please refer to the site:http://www.m-messe.co.jp/en/access/access_car.html

Will there be parking for sightseeing buses?

Please refer to the site:http://www.m-messe.co.jp/en/access/access_car.html

How much is the parking fee?

Please refer to the site:http://www.m-messe.co.jp/en/access/access_car.html

Accommodation

Are there hotels nearby?

Detailed information is available on the Makuhari Messe website below:
http://www.m-messe.co.jp/zh-TW/newcityguide/hotel.html

Business Day

Business Day is only for person with business interest

Admission to the Business Day program is limited to those in the game business and members of the press who will be reporting on Tokyo Game Show. Others, who wish to attend for purposes other than business, persons less than 18 years old, and students will not be admitted. If you are personal visitor, please visit TGS on the Public Day (September 22 and 23).

Business Day admission types

For admission to the Business Day (September 21 and 22), “Business Day Registration Ticket” or “Business Day WEB ticket”* is required.
Please access [Tickets (advance registration for the Business Day) ] for advance registration details.
*“Business Day Registration Ticket” are delivered by exhibitors. If you do not have a “Business Day Registration Ticket” you will be admitted only after your application for the profile screening approves you as Business Day attendee. Once admitted, you can make registration and “Business Day WEB Ticket” will be issued (5,000 yen incl. tax).

Business Day ticket valid for two day

Business Day ticket is valid for two days (September 21 & 22). Since the first day pass and the second day pass are different, please stop at the reception counter on the second Business Day and replace the first day pass with the second day one.
Reception will confirm your identity by business card.

Students of game schools admitted to Business Day?

No students of any kind will be admitted to Business Day.
Please come on Public Day (September 21 and 22).

Not completed advance registration before the deadline. Can I still be admitted to the Business Day program?

Please show the items listed below at the reception counter. You will be admitted after confirming your status in the game business.

・Passport or other photo ID
・Employee ID card (if you do not have your employee ID card with you, you must provide a document that shows you work for your company)
・Two business cards
・Business Day Registration Ticket (if you have a ticket)

* The confirmation process may take some time. We strongly recommend advance registration.
* Please note that if we are unable to confirm that you are related to the game business, you might not be admitted.

I made mistakes in filling registration. Can I fix it?

Please make inquiry through the link with your registration number, information you entered and revisions you want to make.

No business cards ready for show. Is there anything I can do?

Please show the following items at the admissions counter.

・A form of identification, with photograph (driver's license, passport, health insurance certificate, etc.), which shows that you are not less than 18 years old or your employee ID card with photograph
・A document that shows you are an employee of a game-related business (Front cover of your pay statement etc.)

* If you do not have any of the above documents with you, you may not be admitted even if you have a “Business Day Registration Ticket”.
* Please note that we might call your workplace for confirmation.

When the reception starts for Business Day?

The reception starts at 8:00AM. Entry to the venue starts from 10:00AM.

I applied for keynote sessions. Can I also be allowed admission to exhibition sites?

You would not be allowed admission to exhibition sites just by completing advance registration for keynote sessions. You‘d be allowed admission to Tokyo Game Show exhibition sites only if you’ve completed advance registration (advance registration fees: 5000JPY, incl. tax) and passed screening, or if you have "Business Day Registration Ticket" (free of charge, advance registration required).

I applied for Global Game Business Summit. Would I also be allowed admission to exhibition sites?

You‘d be allowed admission to Tokyo Game Show exhibition sites only if you’ve completed advance registration (advance registration fees: 5000JPY, incl. tax) and passed screening, or if you have "Business Day Registration Ticket" (free of charge, advance registration required). You would not be allowed admission to exhibition sites just by completing a pre-registration for Global Game Business Summit.

No confirmation email for my advance registration arrived yet.

Please contact us by clicking this link and fill the form. In the form, please include your registration code (if you have Business Day Registration Ticket) and your registered email address. An inquiry should be made by the visitor himself. In cases if you registered a wrong email address, please let us know your registered email address.

Issue of a receipt?

You can issue the receipt on Advance Registration site of Business Day.

Group application possible?

No group application will be accepted. You are requested to make an application for each individual one by one.
* Please register an email address of the visitor himself one by one.

Cancellation and registering other person instead?

You can't cancel the application. However, if you are not able to come, we can change the visitor's name upon your request.
Please contact us by clicking this link and fill the provided form.

What is Business Day Gold Pass?

Business Day Gold Pass is provided for visitors to make better meeting and networking in TGS. Business Day Gold Pass allows Business Day visitors to make appointment with other visitors on top of exhibitors through the appointment system. Please refer to “Advance Registration for Business Day” for the details.

Wheelchair

Rental wheelchairs available?

Wheelchairs are available in the Makuhari Messe parking lot. However, since the number of wheelchairs is limited, they are available on a first-come, first-served basis. Please contact Makuhari Messe (Tel: +81-43-296-0001) for inquiries. In addition, there are special gates for wheelchair users on the second floor concourse at Hall 1 through 11. Please check with the staff at the venue for more information.

Eating and drinking

May I bring a lunch box?

Bringing a lunch box is permitted. However, opening it are allowed only in the eating and drinking corners, resting areas and the rest corner in Family Game Park.

Lost and found

I lost my belongings. Who should I contact?

If you lose belongings at the exhibition venue during show time, please come to the Lost and Found Center on the north side of Hall 7.
Please contact the Makuhari Messe Total Management Center (Tel: +81-43-296-0531) after the exhibition is over (September 25 or later).

Photos and videos

May I photograph or record video of the exhibition?

With regard to taking photographs or recording video of the exhibiting companies' booths (including any exhibits and companions), the rules set out by each exhibiting company must be observed. When taking photographs or recording video of visiting individuals such as cosplayers, please obtain the individual's prior approval to protect their privacy and portrait rights. When taking photographs or recording video of the event stage, rules will differ depending on the program.
Please follow the staff's instructions.

Exhibitors and exhibit contents

Where is exhibitor info?

The latest list of exhibitors is posted at [Exhibitors List].

What will the exhibitors show in their booths?

The exhibit content and exhibiting game titles from each booth will be publicized separately on the news release, see [Exhibitors List].
For more detailed information on a specific company, please visit their website.

For visitor from oversea

Can I buy a ticket from overseas?

Yes, the tickets are available online.
For more detailed information on admission tickets, see [Tickets].

I need a visa to visit Japan. Can you issue a letter of invitation?

Tokyo Game Show does not issue invitation letters for potential visitors from overseas.
Please consult your travel agency.

Others

Is the distribution of flyers and other materials allowed at the exhibition venue and nearby train stations?

Regardless of whether you are acting as an individual or representing a corporation, exhibiting company, or non-exhibiting company, the distribution of flyers and any other promotional materials at the exhibition venue and the Makuhari Messe is prohibited.
(However, exhibitors may distribute materials at their own booth. Also, exhibitors who are allowed in the sponsorship menu are exempted from this prohibition.)

you recruiting part-time staff?

No. We are not recurring part-time staff for the management office of the Tokyo Game Show 2017.

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