FAQ
Exhibition Period
When is the exhibition being held？
September 12(Thu) and 13(Fri) are the Business Day, and September 14(Sat) and 15(Sun) are the Public Day. Admission of Business Day is limited to those in the game business and the press representatives.
What time does the exhibition open？
The exhibition opens at 10:00 and closes at 5pm on Public Day. Opening time may be made earlier by 30 minutes depending on the situation. Entry to the venue is until 4pm.
When will the next exhibition (2020) be held？
The date of the 2020 exhibition has not been decided. As soon as it's finalized, we will announce it on the official website.
Access
How do I get to Makuhari Messe?
For details, please refer to access information, Access.
Will parking be available？
There are parking lots in the Makuhari Messe and nearby areas. https://www.m-messe.co.jp/en/access/access_car
Will there be parking for sightseeing buses?
Please refer to the site: https://www.m-messe.co.jp/en/access/access_car
How much is the parking fee？
Please refer to the site: https://www.m-messe.co.jp/en/access/access_car
Hotel Information
Detailed information is available on the Makuhari Messe website : https://www.m-messe.co.jp/en/newcityguide/hotel
Business Day
Business Day is only for person with business interest
Admission to the Business Day program is limited to those in the game business and members of the press who will be reporting on Tokyo Game Show. Others, who wish to attend for purposes other than business, persons less than 18 years old, and students will not be admitted. If you are personal visitor, please visit TGS on the Public Day (September 12 and 13).
Business Day admission types
For admission to the Business Day (September 12 and 13), “Business Day Registration Ticket” or “Business Day WEB ticket”* is required.
Please access Tickets (Advance Registration For Business Day for advance registration details.
*“Business Day Registration Ticket” are delivered by exhibitors. If you do not have a “Business Day Registration Ticket” you will be admitted only after your application for the profile screening approves you as Business Day attendee. Once admitted, you can make registration and “Business Day WEB Ticket” will be issued (10,000 yen ＜plus 8％ consumption tax＞).
Business Day ticket valid for two day?
Business Day ticket is valid for two days (September 12 and 13). Since the first day pass and the second day pass are different, please stop at the reception counter on the second Business Day and replace the first day pass with the second day one. Reception will confirm your identity by business card.
Students of game schools admitted to Business Day？
No students of any kind will be admitted to Business Day. Please come on Public Day (September 14 and 15).
Not completed advance registration before the deadline. Can I still be admitted to the Business Day program?
Please show the items listed below at the reception counter. You will be admitted after confirming your status in the game business.
・Passport or other photo ID
・Employee ID card (if you do not have your employee ID card with you, you must provide a document that shows you work for your company)
・Two business cards
・Business Day Registration Ticket (if you have a ticket)
* The confirmation process may take some time. We strongly recommend advance registration.
* Please note that if we are unable to confirm that you are related to the game business, you might not be admitted.
I made mistakes in filling registration. Can I fix it?
Please make inquiry through the link with your registration number, information you entered and revisions you want to make.
No business cards ready for show. Is there anything I can do？
Please show the following items at the admissions counter.
・A form of identification, with photograph (driver's license, passport, health insurance certificate, etc.), which shows that you are not less than 18 years old or your employee ID card with photograph
・A document that shows you are an employee of a game-related business (Front cover of your pay statement etc.)
* If you do not have any of the above documents with you, you may not be admitted even if you have a “Business Day Registration Ticket”.
* Please note that we might call your workplace for confirmation.
When the reception starts for Business Day?
The reception starts at 8:00AM. Entry to the venue starts from 10:00AM.
I applied for keynote sessions. Can I also be allowed admission to exhibition sites?
You would not be allowed admission to exhibition sites just by completing advance registration for keynote sessions. You'd be allowed admission to Tokyo Game Show exhibition sites only if you've completed advance registration (advance registration fees: 10,000 yen ＜plus 8％ consumption tax＞) and passed screening, or if you have "Business Day Registration Ticket" (free of charge, advance registration required).
I applied for Global Game Business Summit. Would I also be allowed admission to exhibition sites?
You'd be allowed admission to Tokyo Game Show exhibition sites only if you've completed advance registration (advance registration fees: 10,000 yen ＜plus 8％ consumption tax＞) and passed screening, or if you have "Business Day Registration Ticket" (free of charge, advance registration required). You would not be allowed admission to exhibition sites just by completing a pre-registration for Global Game Business Summit.
No confirmation email for my advance registration arrived yet.
Please contact us by aclicking this link and fill the form. In the form, please include your registration code (if you have Business Day Registration Ticket) and your registered email address. An inquiry should be made by the visitor himself. In cases if you registered a wrong email address, please let us know your registered email address.
Issue of a receipt?
You can issue the receipt on Advance Registration site of Business Day.
Group application possible?
No group application will be accepted. You are requested to make an application for each individual one by one.
* Please register an email address of the visitor himself one by one.
Cancellation and registering other person instead?
You can't cancel the application. However, if you are not able to come, we can change the visitor's name upon your request.
Please contact us by clicking this link and fill the provided form.
What is Business Day Gold Pass?
Business Day Gold Pass is provided for visitors to make better meeting and networking in TGS. It will be released in a limited quantity. Business Day Gold Pass holder will get special benefits such as the business lounge entry and the appointment system ID for the meetings with visitors on top of exhibitors. Please refer to Advance Registration For Business Day for the details.
Admission tickets for Public Day
How much is a admission ticket？
The prices for Public Day admission tickets are 2,000 yen on the day of the event (tax included) and 1,500 yen for advance tickets. Admission is free for children under 12 years old. Please note that each ticket is valid only for one day.
For more detailed information on admission tickets, see Tickets.
When can I buy the advance tickets？
Public Day (September 14 and 15) advance tickets are on sale From Early July to September 13, 2019. The day tickets are available at the exhibition venue.
For more detailed information on admission tickets, see Tickets.
Where can I buy the advance ticket?
Advance tickets are sold online at Tickets on the official website. Payment can be made only by credit card.
What time will the day tickets sales begin in the morning？
The tickets sale will begin at the departure time of the first train leaving JR Keiyo Line Kaihin-Makuhari Station. Approx. 5:00AM.
Is Public Day ticket valid for two days？
No. Tickets are valid only for one day.
Group discounts available？
No group discounts available for advance ticket or the day ticket purchases.
Discounted tickets available for senior citizens？
For citizens who are 70 years or older, special discounted tickets (100 yen) are available at the DAY TICKET boxes at the exhibition venue.
However, there are no discounted advance tickets available for senior citizens.
Discounted ticket available for the handicapped persons？
Discounted tickets (100 yen, tax included) are available for the handicapped persons at the DAY TICKET boxes of the Exhibition facility. However, there are no discounted advance tickets available for the handicapped persons. This discount is available under the following conditions:
・Handicapped IDs and notebook, war wounded IDs and notebook, and Atomic bomb survivor certificates holders
*Please show certificate at the counter.
・In cases a care assistance is required, a discounted ticket will be offered to the care assistant as well.
Wheelchair
Rental wheelchairs available？
Wheelchairs are available free of charge at the information counter near the central entrance on second floor of 1-8 Hall. A number of wheelchairs is limited and served on a first-come, first-served basis. there are special gates for wheelchair users on the second floor concourse at Hall 1 through 11. Please check with the staff at the venue for more information.
Babies
※About Family Game Park, please refer to [Family Game Park FAQ
Strollers can enter the exhibition venue？
For your safety, we ask visitors to refrain from using a stroller at the exhibition. The exhibition venue will be very crowded. The stroller storage area is available. Please ask staff for the locations.
Rental strollers available？
There are NO rental strollers available. For your safety, we ask visitors to refrain from using a stroller at the exhibition venue.
Diaper-changing stations available？
There are diaper-changing stations in all women's restrooms at the exhibition venue. There are also diaper-changing stations in the nursing room near the central mall on the second floor.
Nursing rooms are there？
There is a nursing room near the central mall on the second floor. The following equipment is available in the room: a nursing corner (three separate rooms), a diaper changing station, a washstand, and a water heater for preparing infant milk formula.
For directions to the central mall location, see the MAP.
Pets
Pets allowed in the exhibition？
It is not allowed to enter the venue with your pets except partner dogs or guide dogs. Please contact Pet hotel, “pecos Makuhari Shin-toshin,” located in the AEON Mall near the venue.
See https://www.aeonpet.com/pecos/makuharishintoshin/facilities/hotel.html (Japanese only) for the details.
Eating
May I bring lunch？
Bringing lunch is permitted. You can eat in food corners or resting areas.
Lost ＆ found
I lost my belongings. Who should I contact？
If you lose belongings at the exhibition venue during show time, please come to the Lost and Found Center on the north side of Hall 7.
Please contact the Makuhari Messe Total Management Center (Tel: +81-43-296-0531) after the exhibition is over (September 16 or later).
Cosplay
Is cosplay allowed？
Yes, but there are some restrictions, and we have some requests.
For details, see To Cosplayers
Is any kinds of cosplay okay？
We do not allow cosplay that goes against good taste or makes people uncomfortable.
For details, see To Cosplayers
Are photo and video shooting allowed?
Shooting is allowed only in certain areas designated by the management office. It is prohibited in the changing rooms, cloak area, around exhibition booths, busy hallways, etc.
For details, see To Cosplayers
Photos and videos
Are photo and video shooting allowed?
With regard to taking photographs or recording video of the exhibiting companies’ booths (including any exhibits and companions), the rules set out by each exhibiting company must be observed. When shooting photo or video of specific attendees such as cosplayers, please obtain the individual’s approval to protect their privacy and portrait rights. When shooting photo or video of the event stage, rules will differ depending on the program. Please follow the staff's instructions.
Exhibitors and exhibit contents
Where is exhibitor info?
The latest list of exhibitors is posted at Exhibitors List
What will the exhibitors show in their booths？
Updated list of the exhibitors are disclosed in the Exhibitors List on this website. The information including the exhibit content and exhibiting game titles from each booth will be publicized on TGS official website, TGS official APP and the news release. On the official website, as new information becomes available, alerts are displayed at What's New area. For more detailed information on a specific company, please visit their website.
Waiting up all night
May I wait up all night at the exhibition venue prior to the opening？
Waiting up all night at the venue is strongly prohibited.
Playing Z-rated games
What is required to play CERO Z-rated games？
CERO What is required to play CERO Z-rated games？
If you wish Z- rated games (games include adults contents for aged 18 years and older), you must present Your photo ID (driver's license, passport, student ID card, etc.).
For visitor from oversea
Can I buy a ticket online?
Yes, the tickets are available online.
For more detailed information on admission tickets, see Tickets
I need a visa to visit Japan. Can you issue a letter of invitation?
Tokyo Game Show does not issue invitation letters for potential visitors from overseas.
Please consult your travel agency.
Others
Is the distribution of flyers and other materials allowed at the exhibition venue and nearby train stations？
Regardless of whether you are acting as an individual or representing a corporation, exhibiting company, or non-exhibiting company, the distribution of flyers and any other promotional materials at the exhibition venue and the Makuhari Messe is prohibited.
(However, exhibitors may distribute materials at their own booth. Also, exhibitors who are allowed in the sponsorship menu are exempted from this prohibition.)
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