TOKYO GAME SHOW Digital World 2024FAQ

TGS DW is one of the initiatives within TGS. Following last year's, this year's event will also feature a VR venue.
The content will be virtualized and 3D for a richer and more immersive experience. Moreover, the avatar communication and ease of getting around will allow visitors to experience the "excitement and serendipity" that real events used to offer.

The dates and times for VR experience are as follows. You can access at any time during the period:
Start at 10:00a.m., on Thursday, September 20, 2024
End at 24:00, on Sunday, October 6, 2024
*Japan Time

Admission to TGSDW2024 is free. The exhibition hall is open to everyone.

You can re-enter at any time during the exhibition period.

We are doing our best to welcome as many visitors as possible, but if there are more participants than expected, we may have to set some restrictions.

The target regions for the Event are all areas excluding China and Russia. If you are from a region outside the target regions, you cannot participate in the Event.

For other rules related to the Event, please check the xambr terms of service when creating an account.

This is an account dedicated to sending out information about TGS DW and does not accept any inquiries.
We will provide various information about TGS DW from before to after the exhibition, so please follow us.

For media interview, please contact us at support@tgsdw2024.zendesk.com

There is no problem for you to experience the app during the event period and write an article along with images and videos taken in the app.

Yes, you can post any images and videos taken in the app.
Please post them with the hashtag #TGSDW2024 if you like.

Operation is confirmed, but not guaranteed.

Please refer to the following link for possible solutions:https://www.fmworld.net/cs/azbyclub/qanavi/jsp/qacontents.jsp?PID=0209-8188

Although we have confirmed that there are no viruses in the system, some virus detection software may issue a warning. Please contact the manufacturer of the device you are using for more detailed information, as it depends on your environment and the specific event.

Upon initial startup, downloading may take several tens of minutes depending on network conditions.
For VR devices, if the device enters sleep mode during downloading, the download may fail. Please change the sleep mode setting.

If the graphics performance of your device is insufficient, try switching to "Normal" in the graphics settings in the menu.
If there is no improvement, please try restarting the application. If the behavior is still slow after restarting, please delete the application, reinstall it, and press "Clear Cache" before starting again.

You can enjoy all the space even if you are alone.
Please note that other visitors may be on the same channel due to the automatic channel assignment function.

As one of the functions available in the exhibition hall, is a photography function. Zoom in/out and selfie functions are also available, so please try taking pictures. For PC and PC VR, they will be saved in "Pictures\xambr\picture".
For Meta Quest 2・3, you can view them from the smartphone app or retrieve them from "xambr/picture" after connecting to PC via USB.

Some of the videos are large in capacity. It may be difficult to view these videos depending on your internet connection.

Check if the volume on the OS, speakers, or Meta Quest 2・3 itself is not set to mute. You can also open "Settings" from the app's menu, select "Sound," to check if the volume setting is correct.

Open "Settings" from the app's menu, select "Sound", and adjust the volume of the voice.

Please check the microphone mute setting in the application.
The default setting is mute, so please turn it on from the menu.
In Windows, you can turn the microphone on and off by pressing the V key.
If you are using Windows, the microphone used by the application may not appear in the application unless it is selected as the default device in the list of recording devices in the Windows sound settings.

Press the balloon icon in the upper left corner, to open your chat window.

Please try logging in again. Since this is an application that performs real-time communication, it may return to the title when it goes into sleep mode.

You might return to the title screen once you have played for more than 4 hours.

Respawning is not available, but if you move to a another channel, you can restart from the entrance of that room.

For PC, account information including play data will be retained even if the application is deleted.
Please note that it will be deleted in Meta Quest 2・3.

As soon as the maintenance is completed, we will notify you on this page.